Frequently Asked Questions
Everything you need to know about shopping with Fishpond.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn apparel and accessories. Items must have original tags attached and be in their original packaging to qualify for a full refund.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific brand charts as sizing can vary between designers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay and Klarna.
Can I exchange an item for a different color or size?
Yes, we offer free exchanges on all domestic orders. Simply visit our Returns Portal, select 'Exchange,' and choose your preferred size or color to start the process.
Are Fishpond products ethically sourced?
Sustainability and ethics are at our core. We partner exclusively with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.